Showing posts with label Media Projects/Case Studies. Show all posts
Showing posts with label Media Projects/Case Studies. Show all posts

Saturday, October 8, 2011

The Power of Websites

[2009]

Your website may have more power than you think.

As the world turns increasingly towards the internet for almost any possible need—from grocery shopping to buying I-pods to finding a soul mate—it’s important to keep in mind the vast quantities of content available on the world wide web. In January 2009, the average web-using American went online 62 times, visited 115 domains, viewed 2,580 web pages and spent nearly 75 hours online, according to data from Nielsen Online.

But you can and should use these numbers to your advantage. Since people are already online, all you have to do is direct them to your site, and keep them there. And trust me, you want to. Three of the top four marketing channels for generating quality leads are online: websites, e-mail marketing, and SEO (search engine optimisation). According to a report done by the American Business Media and Forrester Research, 62% of business-to-business marketers said industry specific websites are effective at generating new leads.

Think of your website as a way of fishing for clients. Your bait has to be appealing enough to attract all sorts of fish, and luring them toward your hook is the first step to a successful catch.  Will the fish bite, or will he keep swimming along?

Websites are often the first point of contact for potential clients. You only get one shot at a first impression, so you need to make it a good one. The first thing to think about is the overall appearance of your site—is it eye-catching? Are there flashy colours? Can you navigate around easily? Visually attractive websites form a positive impression in users’ minds, and this impression sticks—despite any successive negative experiences that may occur. Researchers from Carleton University have found that the brain makes a decision about any given webpage is just 1/20th of a second. You don’t have much time to impress, so drawing the customer in straight away is essential.

Now that you’ve captured their attention (“I think I feel a tug on my line!”), you need to keep it. 75% of web users judge the credibility of an organisation on the design of their website, according to a study done by Stanford University. If you’re site is poorly designed, contains spelling errors, communicates poorly, or takes more than four seconds to load—sorry, mate, your fish is going to set itself free and swim away to the more promising bait on the other side of the lake.

Don’t rely on taste, either. Your bait may be worthy of a five-star restaurant in New York City, but if it doesn’t look appetising, no fish out there will give it a second glance. The same goes for websites. It doesn’t matter how superior your product is, or how much better you are than your competitors—an initial negative impression from a poor or slow design can steer customers away from your website. They’ll find a more attractive, better designed website, and will never get a taste for how great your company really is.

After all, there are plenty of other fishermen out there, and they’re all doing everything they can to out-fish you. In 2008, $412.2 billion was spent on marketing and advertising in the US, with over 30% of those billions spent on company websites and other online advertising.  As newspapers and print journalism shift to an online medium, so too are marketing strategies. Spending on websites and profile pages rose 26.8% from August 2008 to August 2009. When marketing professionals were asked in which media they intended to spend more money this year, two thirds of them said “my own website.” Competition is harsh, but Melon Media can help you accomplish your needs.

In 2007, 17% of retail sales were influenced or made on the Internet; this number is expected to rise to 43% by 2012. With the proper tools, your website can bring in customers from all over the world, dramatically increase sales, and improve your company’s reputation before a single phone call is made. So find that perfect bait, cast it out in the vast ocean of World Wide Web users, and watch your business grow like the pile of fish beside you.

For examples of what NOT to do, check out the most poorly designed websites of 2009

Thoughts of New Tweeter


6 July 2009

It’s 1 am, and my psychology paper stares at me from the laptop screen before me. 500 more words to go, and I’m completely exhausted. I’d been writing for two hours straight, and my fingers lingered above the keyboard, frozen and unable to move. I need a break.

Within one click, I’m at my facebook home page. “Michelle Matthews and Darren Shelton ended their relationship,” I read. “19 of your friends are attending ‘Party on Green Street.’” A few seconds later, I discover that my sister’s boyfriend’s birthday is this week, and that facebook recommends I become friends with a Matt Quirk, a kid I went to high school with. Funny that, we have 71 friends in common. I add him as a friend—with a personal message asking about his soccer team—and jot down a note in my planner to call Sean on his birthday. I RSVP to the party on Green Street, send Michelle a message about her break-up with Darren, and read the wall-to-wall of my best friend and the guy she’s currently dating. This is good stuff.

Ten minutes later, my facebook fix is fulfilled (well…it’s never really fulfilled, but I’d taken care of the basics). I return to my psych paper with a clear head and a fine-tuned social life, and the remaining pages are polished off in no time.

Welcome to my undergraduate study routine.

This morning I joined Twitter, the second cousin to facebook and myspace. The Home page is similar to the Home page of facebook, but as a follower of only 9 people thus far, I’m not exactly intrigued yet.

I have 1,027 facebook friends. OK, so maybe I don’t keep up with all of them, and I might not remember exactly how I know every single one (that dude from that party that one weekend…that chick in my English class who peer edited my paper….somehow, these people become your friends.) But if I ever wanted to get in touch with Ray, the engineer from freshman year who helped me get rid of a virus once (a few facebook messages could fix my PC problems), or Jeannie, the cellist from orchestra (my brother is getting married and wants to hire a string quartet), facebook is the first place I turn.

I know two people with a Twitter account, and neither have any updates. That certainly doesn’t make for a very fun study break.

In fact, as I scroll down my Twitter Home Page, I’m pretty damn bored. This is hauntingly like facebook, except…not. Without any Twitter friends, I have no gossip to read. No birthdays to remember. No ex-boyfriends to stalk and no photos to admire.

But, let’s say I want to know what people are saying about the whole Michael Jackson thing. I just type in his name into the search box, and a stream of thoughts is presented to me. Youtube videos, news stories, quizzes and rants about the dead King of Pop. Plus, I can “follow” news sites such as The Onion or cnn.com and stay up-to-date with the latest stories.

As a 22 year old recent college grad, facebook is all I’ve ever known. I signed up for an account during the summer of 2005, and when my first year of college started that fall, I remember getting multiple friend requests every day for months. I searched my gmail contacts for Twitter users to almost no avail, and since signing up this morning I’ve received three e-mails notifying me that new people are now following me; I don’t know any of them. 

Twitter currently stands as the third largest social networking site on the web (after facebook and myspace). With over 50 million monthly visits by almost six million unique visitors, I’m willing to give Twitter a chance. Who knows—by the time I’m done with graduate school, perhaps I’ll be twitching without a daily dosage of Twitter.

6 August 2009

It’s been exactly one month since I first dove into the Twitter experience, and I’m slowly getting the hang of it. I’ve found myself logging on more regularly than I thought—a few times a week, I suppose—to see if anyone has anything interesting to say. 99% of the time, I’m successful.

At first, I was following mostly news organizations and colleagues from work. But I found that my homepage was overflowing with TIME twits and CNN news blogs; it was too much information with too little relevance to my life. I was bored.

There I was, with very few “real” people to follow (not just news feeds spat out at me every hour) and no thoughts on how to find those people. There has to be something I can do, I kept thinking. There’s gotta be more to Twitter than this.

I diagnosed my biggest problem as the news sites. An enthusiastic and budding journalist, I had thought that following the media outlets would keep me connected to everything that was going on in the world. Instead, it overwhelmed me. When I really thought about it, I got my news from news.com.au anyway, and I’d already read about many of the twits posted.

So I unfollowed these sites, leaving one American news site (The Onion) and one Australian news site (TripleJnews). I wonder—do people know when you “unfollow” them? Is it as insulting as being “unfriended” on facebook? My guess is no.

I’d been followed by a few more people that I don’t know, and decided to follow them back. Why not? Unlike facebook, there is almost no personal information about me linked to my twitter account. In fact, the only thing that people know about me is that I’m currently in Sydney, Australia. I chose to make my twitter name (screenname? Login?) my actual name, but that was my own preference.  I felt no anxiety or immediate feelings of  “who are you?” “how did you find me?” “why do you want to be my friend?” and “we don’t have any friends in common…DENY” that usually accompany new friend requests on facebook.

While only one or two of these people had interesting twits, it was the followers (of the followers, of the followers…) of my followers that turned out to be the coolest people to keep tabs on. I began following these people, attracted to clever quotes and nifty facts or links that caught my fancy.

It’s much easier to follow someone on Twitter than to friend someone on facebook. The process is far less daunting, and I feel absolutely no stalkerish, creepy or malicious feelings when clicking the “follow” button. The twitter community is much more receptive to unfamiliar communications, and as such provides a welcoming environment for newbies such as myself.

After filtering out the incessantly twitting news sites, my home page was much cleaner and easier to read. I was left with really interesting twits that took me to news stories (ones that actually affected my life,only a few hours old), job offers (I wasn’t qualified, unfortunately), and statistics about Australian society that made me go “Hmmm. Interesting.” Now that is motivation to log on.

I’m starting to catch on to this whole Twitter thing, and I’m even inspired to post my own twits.  At first, my twits were fairly consistent with my facebook status, i.e. “I just got a job!” or “I miss my brother.” But gradually I’ve modified my twits to be more conducive to the Twitter atmosphere; in other words, I started posting less selfishly and more informatively. Sure, I tell my facebook friends that I’m tired from a long weekend of work, but on Twitter I feel like I have to do my part. Instead, I post a comment about a news story and paste the link into my twit.

Admittedly, I’m still on facebook everyday, and my homepage of facebook (the news feed) provides me with far more interesting snippets of my friends’ and family’s lives, in addition to news stories and youtube videos and funny photos.

But I haven’t given up quite yet. There’s hope for you yet, Twitter!

26 October 2009

For the last two months, my twisted twaddles have been tweaked and tuned to tie in with other tweets on Twitter. And to be perfectly honest...it's done me no good.

I went from tweeting once a month, to every few weeks, to every few days, to every few weeks again. For a while there, my posts were 4-5 days apart. Maybe I was finally getting into Twitter, or maybe I was just bored. But at the end of the day, my friends and family are on facebook (and not my employers and co-workers—and if they are, they can't see my page) and I quite simply feel more comfortable posting pictures, comments, links and status updates in a place on the Internet where I know who my audience is. Not that I'm looking to post inappropriate messages all the time, but perhaps it would be best for my boss NOT to read that I'm laying around hungover all day, or to see that picture of me from freshman year at my first frat party...I digress.

Twitter just isn't for me. I can't say that it's a generational gap, though I wish I could. If Mariah Carey and Ashton Kutcher are tweeting, then everyone else in their early 20s should be able to, too. I can't say that it's too difficult to navigate, because it's easier than making break-n-bake cookies. I can't say that I don't have time, because it takes less than 30 seconds to log on, tweet, and publish. I can't say that I have nobody to follow, because following someone on Twitter takes one click and is effective instantaneously. But I also can't say that I didn't give it a go, because I definitely did. I'm confident in saying that I gave Twitter a shot, and now I have 14 followers, I'm following 18, and I've made 16 tweets from 6 July-26 October. That's 16 tweets in 112 days, with an average of exactly one tweet per week. No joke! So there it is. Twitter just tisn't for me, I'm afraid. And according to a TechCrunch article published on 13 October, the gap between Twitter and Facebook is widening—with facebook in the lead:

Facebook grew by over 3 million unique visitors during the month of September, from 92.2 million unique visitors in August to 95.5 million unique visitors in September. Twitter, on the other hand, is completely flat-lining, barely growing over the past month. In August, Twitter received 20.8 million unique visits in the U.S. compared to 20.9 million unique visits in September.

So there you have it. I'm officially in the facebook camp, and there's nothing I can do about it. I pitched my tent in the twitter field, but the stars just wouldn't shine for me. Plus, there were 300 million users on the other side, and 1,050 of those millions were my friends and family. Facebook forever!

**disclaimer written on 29 October, 2011**
I'm now on twitter almost daily: www.twitter.com/mariah_onfiah :-)

Covering your ass to get the asset: check, double check, and triple check for effective e-mail marketing


[2009]

When one thinks of quality journalism, The New York Times indubitably comes to mind. For decades, the Sulzberger family has continuously put its readers first, building a public trust of editorial excellence that is unprecedented in the media world. Indeed, the underlying mission of Arthur Sulzberger Jr, the company chairman whose family has controlled the paper since 1896, is truth—“probably one of the greatest missions of any organisation in the world,” he says.

But even great papers like The New York Times need to bear in mind the importance of checking, double checking, and triple checking facts…before they’re posted online.

A recent online article in the New York Times, commemorating the life of television news anchor Walter Cronkite, contained some major factual errors. In addition to misreporting the details of Mr. Cronkite’s D-Day coverage, it misdated both Rev. Dr. Martin Luther King Jr.’s death and Neil Armstrong’s landing on the moon—two major events in world history. The article also cited a communications satellite called Telestar, which should have been Telstar, and United Press International, which was actually United Press at the time.

This is the New York Times, whose coverage of world events we turn to for up-to-date stories and reliable research tools. But even they can admit when they stuff up, and post factual, grammatical and spelling corrections (in normal-size font) at the bottom of online articles.

Luckily, most of us don’t have hourly deadlines screaming down our throats, like the journalists at major newspapers do. We are given the luxury of time to check, double check, and triple check our facts.

Before sending out e-newsletters, ensure that all aspects of the message are accurate—including spelling and grammar. Some helpful tips:

1.      Copy and paste the letter into a Microsoft Word document, so that spelling errors are immediately noticeable
2.      Hike up the zoom so that tiny errors such as a missing “a” or “the” can be spotted. Or, if the computer screen tends to play tricks on your eyes…
3.      Print it out in a larger font and have another look
4.      Read it out loud to yourself to check that it flows and makes sense throughout.

Now that your letter is spelling and grammar perfect, you want to make sure than any links and images show up properly on the computer screen. Send a copy to yourself, and check that the links work from the message you receive from yourself. As Dain reminds us, “A good way to check [for broken links and images] is to send to a Hotmail, Gmail or Yahoo account.  Basically any webmail browser will show you pretty quickly if there are any issues with your links.”

As you’re reading, keep in mind your audience. Ask yourself: “If I was someone else, would I really care?” Eliminate any unnecessary information, because if people stop caring, they’ll stop reading.

Make sure the subject line draws them in. As Kevin stated in a previous blog, “Powerful subject lines should generally be short and tap into peoples’ curious nature; they should generate a thought in the recipient along the lines of ‘I wonder what that’s all about…tell me more.’”

Put the most interesting and relevant information first. Most people will probably browse for a few seconds before deciding if they want to read the whole thing—if you don’t grab their attention for those precious few seconds you have—it’s gone forever, lost in inboxes or—heaven forbid—the trash.

Keep the language informal and conversational. Many people are reading it from work, and so have been reading formal reports and boring memos all day. If they enjoy reading it, they’re likely to look forward to it every month.

Writing a good e-newsletter can be a tricky business. If it’s too long, the language is dry, or your topics aren’t interesting, you’ll lose the reader. And chances are, if they aren’t interested in one newsletter, they’re less likely to read next month’s.


The Future of Writing

[2009]

Attention uni students: facebooking and twittering just may score you HDs.

In the September issue of Wired, Clive Thompson makes an interesting point about the future of the writer: “It’s not that today’s students can’t write,” he says, “it’s that they’re doing it in different places and in different ways.”

This new generation of writers produces more text than they might realise—what Andrea Lunsford, professor of writing and rhetoric at Stanford University, calls “life writing.” She found that 38% of student writing takes place outside the classroom, but I’d venture to say that this number is even higher.

Consider the numerous platforms in which students form words: twitter, facebook status updates, facebook chats, facebook wall posts, myspace, AOL instant messenger, e-mailing, blogging, SMSing…the list goes on.  In a few years, it seems, almost every graduate will also have a degree in communications.

Thompson argues that purpose and audience are the most important aspects of writing, and that today’s young people have mastered the questions of why and for whom. But how else will wordplay on the web improve academic prose, creating a society of better, more efficient writers?

As Lunsford notes, considering audience is one of the most important aspects of good writing. And audience is perhaps the first consideration that young writers have today when it comes to status updates and blogging. When students have a purpose and an audience that cares (because yes, your friends do want to know what you thought of Inglorious Basterds, because why would they waste ten bucks on a movie that wasn’t any good?) writing isn’t so much of a task but more of a means of being social.

In fact, if people want to stay connected with their friends and family, if they want to be “in” with what’s going on in the worlds of the people they care about, they have to write—or at least read what others are writing.  So straight away, there is always a reason to write—everyone has a purpose, and that purpose can be to inform, to comment, or simply to ramble. In the world of social networking, your audience is your friends, and they usually care. So writing about how hungover you are, or how much reading you have to do, is always acceptable.

On facebook and twitter, character limits pose restrictions as to how many words you can use to say what you’re doing, where you’re going, what you think about something, or how you feel. This forces students to get their arguments across as concisely as possible, making for better and more efficient writing. Likewise, writing a thesis for an undergraduate essay requires a succinct statement, and a good one will take a position that others might challenge or oppose. With students updating their statuses anywhere from every few days to every few hours, their thesis writing skills are practiced almost daily.

In social networks, users compete with each other for time and space—if your status update, blog post or twitter feed is provoking enough, people will take time to not only read it, but to comment on what you’ve written. And isn’t that the goal of writing—to provoke, to inspire, to get people interested? Not only do you have to be more interesting than the all the other tweeters and facebookers out there, but you have to be timely. Posting a comment on a news story from two days ago won’t generate responses, because people have already moved on.

Not only that, but for every comment you receive on a post (on facebook), your post will keep re-appearing in people’s newsfeeds. The most feedback you generate, the more your writing gets published. “Three of your friends commented on Mike’s status,” the feed might read. Aren’t you now a little more inclined to read his status?

The World Wide Web is an incessantly up-to-date medium. If something major happens, you can rest assured that it will be posted online within minutes—even seconds. News travels fast, and opinions are developed quickly; if you want your voice to be heard in the cyber world, you have to generate your opinion, structure them into words and post them online as quickly as possible. What better way to train students for deadlines and due dates?

Nowadays, most students “write” from their computers. Gone are the days of papers and pencils; in fact, many students can type faster than they can write. Professors in lecture halls now look out to a sea of laptops and faces, not a swarm of moving pencils and bent heads. They hear the clicking of keys and the occasional cell phone, not rustling papers and erasers frantically rubbing.

When composing essays, today’s students have immediate access to every tool imaginable: dictionaries and thesauruses enhance vocabularies, encyclopaedias and online books provide sources and spell checking and online grammar manuals allow for on-the-spot editing. These tools are making for smarter students, better writers, and a much more efficient and timesaving writing process.

Consequently, an entire essay can be restructured in seconds. Students don’t see eraser marks, crossed out words, arrows and brackets moving sentences around, carrots with inserted phrases and circled spelling mistakes. Instead, second and third drafts are merged into one, as entire paragraphs are copied and pasted, sentences are cut with one click and spelling errors on Word are fixed instantaneously without the student even realising it.

All in all, the increase in writing and the way in which students are doing it is fantastic news. Not only will we get stronger writers, but the potential for stronger public speakers is also great. Status updates are announcements, declaring facts, stories and opinions to the cyber world. Comments on controversial posts are often in the form of short speeches. Young people are increasingly using social networks to discuss politics, current affairs, music, movies and philosophy; as such, they have no choice but to express themselves in words.

So uni students—keep it up. While your professor may not care how many VBs you drank last night, or why you think Hilltop Hoods are no good, somebody out there probably does. And if you can convince your friends that Hilltop is overrated, who’s to say you can’t convince your professor that a Wordsworth poem communicates the power of nature to mitigate solitude?

The Powers of Photography

[UNSW, 2009]

           On 1 February 1968, a photograph was taken in Vietnam. Its subject was a Viet Cong soldier being executed by General Nguyen Ngoc Loan, a South Vietnamese National Police Chief. The picture was plastered on front pages all across the Untied States, and is said to have helped sway public opinion in the United States against the Vietnam War[1]. The man who captured the moment, Edward T. Adams, went on to win a Pulitzer Prize for Spot News Photography in 1969[2].  Images have the power to not only shape public opinion, but to influence the reception of the some of the world’s most important events. As photojournalist Tim Page notes, images have been “locked into almost all of our collective minds: the Kim Phuc image of the girl on fire…the plethora of Life magazine…they just kept on assaulting us—changed the course of history.”[3]
            Yet ethical debates over the publication of certain photographs in the media continue to exist. In the case of Lamphone Keovoravoth, the use of the photograph is an ethical matter for numerous reasons. Its publication is a matter of right or wrong, and both sides of the argument have reasonable defences. Is it right because it fulfils the journalistic duties of reporters and editors, bringing truth to the public eye? Or is it wrong because it exploits grief, possibly offending the family and community of the victim?  When considering the people at stake in this issue, it becomes even more obvious that this case encompasses an ethical dilemma. Who has a greater stake—the public or the subject’s family? In other words, who should we prioritize when considering our audience? After taking into account these and other questions, it is my belief that the photo should be published.
            It is first important to consider the purpose for writing. The story would most likely be a feature article in a newspaper, calling for front-page coverage with the photo as the centre of attention. The aim of writing in a feature story is to inform, not to entertain. It could be argued that the photo seeks to sell papers, not to provide information that is essential to relaying the story. But by showing the photo, the newspaper is providing the reader with an informative, visual aspect of the story. It depicts the scene of the drowning that words could only attempt to describe, leaving the reader with only aspects of imagination. Unless the reader was there, he or she has no sense of placement; what was the weather like that day? Was the boy small in size, making him weaker and more vulnerable to the currents? These are all questions that could have been answered with a single photograph.
            The stakeholders are the most important elements to consider in an ethical issue. In the Keovoravoth case, there are several people involved and thus affected by the decision of whether or not to publish the picture: the readers of the publication, the boy’s family and community, the photographer, the journalist, the policeman in the photograph and the Drowning Accident Rescue Team (DART).
            The readers of the publication and the boy’s family are unquestionably the most important stakeholders in the issue. The public has a right to know every aspect of the truth in any story, including visual aspects. The story is a matter of public interest, and people will want to see the photo. From what can be gathered about the photo, there is no blood, no guts, and no nudity. Furthermore, the boy is still alive and breathing in the photograph. It’s not a photo of a dead body; it’s a photo of a rescued boy.  At this point in the story, in fact, it is uncertain as to whether the boy will live or die; it is a picture of hope. Mike Zerby, photo editor of the Minneapolis Star Tribune, once noted, "the standard line is ‘we don’t bleed on your eggs.’ But I think at this particular newspaper we’ve grown past that.”[4] Our society has gotten past a point where a brutal photo on the front page of a major newspaper is offensive to readers. Terrible things happen in the world every day, and if one is going to read the paper, it is expected that those events will be not only described, but shown through imagery.
            Opponents of publication might argue that the photograph is not essential to the story. Readers can still be informed of every detail of the story without seeing the actual photograph. While it is the journalistic duty of the reporter to convey every aspect of the truth to the public, one must also remember the very heart of journalistic duties—the art of writing itself. Journalists simply need to do their job, and use the power of words to convey to the readers what the picture depicts. Just as mechanics use wrenches and doctors use scalpels, so too do journalists use words as tools in the field. They can employ descriptive language, similes, metaphors and other literary devices to convey the power of the photograph without the image itself. Alliteration and anthropomorphism are on your side! This is a strong point, but I still argue that the value of the photograph outweighs the journalist’s potential to describe the scene using words. As “Bringing death close” states, the photograph is the story, and it has the power to really bring the anecdote to life. The image depicts emotion that is instantaneous and effective; you can see the water still dripping from the boy’s hair, and you can see the desperation of the policeman as he searches the boy’s face for any signs of strength and life. Deadlines must also be considered. While any good journalist could easily craft a moving story that would put readers at the scene of the drowning and in the hearts of the family, time constraints as well as space limitations in the publication limit the writing process to a large degree. An editor may only give the story half a page and four hours to fill it; arguably, a photograph is an easy solution to the problem of writing, editing and fitting words onto a page in a short amount of time.
            The boy’s family and community are the other essential stakeholders in the story. It could be argued that publishing the photo is insensitive and offensive to the family, because the grieving period—especially for a small boy—calls for privacy and respect. Furthermore, it is known that the family is Cambodian refugees. Such a family has been through enough hardship in the past; publishing a photo of their dead little boy would only add salt to the wound, making the photo’s publication even more unethical.
            The photographer is another person to keep in mind. After all, he or she worked hard to capture the moment. The end result of the photographer doing his or her job—and rather well, apparently, if debate exists as to whether or not it should be published—shouldn’t just be thrown away. Then again, all photojournalists should be well aware that most of the photos they take won’t end up on the front pages of newspapers. They need to learn to listen to the advice and opinions of editors and others involved in the publishing process.
            The community of the boy and his family are also affected by the story. People who live near and may swim in the Sacramento River should be aware of its dangers, and this is a matter of public safety. The photo could strike an emotional chord for readers, as they come to understand that the boy in the photo could have been their own child or loved one. It would emphasize the dangers of the river, and provide further incentive for swimmers to take caution. However, it could also be argued that the community should already be aware of the dangers of the river, due to the warning signs posted near the water.
            Finally, it is important to consider the other subject of the photo besides the boy: the policeman holding him. He might resent his presence in a scene that ultimately led to a child’s death. He may feel like a failure in a situation that might have otherwise been a hero’s shining moment (if the boy had been successfully saved). The photo also shines a negative light on the DART, as the rescuers were unable to save him, as well as the doctors who were caring for the boy during the last moments of his life. These are just minor players in the game, however, and none of these people would be blamed for the boy’s death nor resented for their failed attempts to save him.
            The options for action in this situation are quite simple: either print the photo or don’t print the photo. Negotiations can be reached, of course, perhaps with the photo being shown on the inside of the paper instead of the front cover. Alternatively, the newspaper could seek the family’s permission before running the photo, or emit the boy’s name or blur his face to protect his identity.
            However, there is a way to achieve the goal that will not raise any ethical issues. The newspaper could show a picture of the warning signs near the water, with the dangerous current of the Sacramento River in the background. Instead of having the boy in the photo, a DART member could be standing near the sign, searching the water for troubled swimmers. This option would help everyone involved participate more fully in the life they share as a community and society: readers could see for themselves the scene of the drowning, the photographer could use another one of his or her works, the journalist could use the power of words to describe what the boy looked like as he emerged from the water in the arms of the DART rescuer, the family could avoid extraneous grief and offense, the community could be warned of the dangers of the current, and the editor could still publish the story on the front page of the newspaper.
            The Media, Entertainment & Arts Alliance (MEAA) and the Press Council each have their own opinions on running photographs in the media, and both bodies work both for and against the ethical arguments of publication. The MEAA insists that publishers “respect private grief and personal privacy,”[5] giving opponents legal justification for withholding the photograph. The Press Council also insists that “publications…should balance the public interest with the sensibilities of their readers, particularly when the material, such as photographs, could reasonably be expected to cause offence.” However, it also notes that “the right to privacy is not to be interpreted as preventing publication of matters of public record or obvious or significant public interest.”[6] The Keovoravoth case can be seen as a matter of public interest, which— according to Press Council standards—is reason enough to publish.   
As in any ethical dilemma, there is no right or wrong solution for the use of photography in the media; most issues are dealt with on a case-by-case basis. A compromise could make everyone happy, but the alternate photograph may not do the story the same justice as the photograph in question would.  Would the American public have felt the suffering of the Vietnam War without Adams’ Pulitzer-winning photograph? Would young Americans across the country have rallied together in anti-war protests? Would the Kent shootings have occurred? The Sterling Hall bombing? Indeed, a picture is worth a thousand words.


Works Cited

“Archive for the ‘Controversial photos’ category: A picture of controversy.” Indiana University School of Journalism. 8 October, 2007
     10/8/2009

“Australian Press Council Statement of Principles.” Last updated 3 March 2009 

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[1] Paul Martin Lester, “Victims of Violence,” Photojournalism: An Ethical Approach (New Jersey: Lawrence Erlbaum Associates, Publishers, 1991), Digital Version,

Tennis and Television: the Impact of the Media on a Traditional Sport

[UNSW, 2010]

The game of tennis has changed astonishingly little since the 1920s. The rules of the game, scoring system, dimensions of the court, equipment used, and the eligibility of certain players have all stayed remarkably consistent throughout the years. But the role of television in the development of the sport has contributed to rule changes, the implementation of a code of conduct, and an increased popularity in the sport.
            The world of competitive tennis has, since 1968, enjoyed both amateurs and professionals as participants. It was in that year that the Open Era of the sport began, with the abolishment of the rules of amateurism. Finally, all players—professionals included—were permitted to compete and make a living by playing tennis (Tennis Theme 2009).
That same year, Joseph F. Cullman III, the United States Lawn Tennis Association (USLTA) tournament chairman, negotiated the first television contract for the U.S. Open. He used his influence as a tobacco executive to negotiate with CBS on his own terms; the five-year contract gave CBS exclusive rights to broadcast the U.S. Open, and was worth $100,000. "The U.S. Open wasn't on TV at all in those days," Cullman remembers. "The opportunity of changing the world of tennis from a country-club, white-shoe sport to something that would appeal to the public appealed to me…it was a very good move for tennis" (Goldman 1997).
Television introduced the public not only to the tennis stars of the 1970s, but to the tennis personalities, as well. Instead of simply reading about a close match or an angry outburst by a player, fans could now see it for themselves. They could see the sweat dripping from a player’s face, watch the anger build as frustrations escalated beyond reason, and hear the outcries to referees or linesmen. People always enjoy conflict, and tennis stars of the 1970s often gave them just that. Fans were able to get to know players better, develop passion and hatred for stars, and become anxious to follow their every match—all from the comfort of their own homes.
Television was a major factor in one of the major regulatory additions to the game in 1975—the Code of Conduct. A newspaper article of the time observes the shift in player conduct, and the effects that television was having on the game: “Misbehaviour by players of the ‘gentlemanly sport’ seems to be on the rise,” a journalist noted in 1976. But misbehaviour was exactly the sort of thing that viewers wanted, and television networks actively sought “colourful” tennis personalities to boost ratings. Ilie Nastase, a Romanian tennis star, was cited as the most “flagrant violator of the rules” and is said to have provoked the International Press Telecommunications Council (IPTC) to issue the code (Hermon 1976). Tennis stars in the 1970s began acting outside propriety’s lines; players such as Nastase, Jimmy Connors and John McEnroe broke the barriers of the well-mannered tennis tradition by acting out on the court (Goldman 1997).
Because of the increased attention that these players received on television, more fans were attracted to the sport. Television brought worldwide notoriety to the athlete (and to the sport), enticed sponsors into large investments, and inflated the dollar value of tournaments (Hermon 1976).
Even before the Code of Conduct was implemented, increased television coverage of tennis helped to impose a rule change in 1972. Until then, white balls were used on the court. But audiences were increasingly watching on televisions instead of live; before the age of high definition, large-screen plasmas, it was extremely difficult to follow a little white speck on a tiny box. Yellow balls were given a two-year experimentation period, and officially used starting from 1972 (International Tennis Federation 2010).
The correlation between television and the rising popularity of tennis is clear. In the late 1970s, as television was more and more becoming a part of American culture, more than six million Americans turned their televisions to the finals at Wimbledon and to the U.S. Open, according to Nielson. By 1981, when McEnroe and Austin won U.S. Open titles, CBS had an average rating for six telecasts of 5.8; just one year ago the U.S. Open had drawn averages of only 1.8 over nine telecasts.
Kurt Kamperman, the United States Tennis Association chief executive for community tennis, notes that tennis, golf and bowling were the only “individual” sports on television in the 1970s. “Tennis appealed to those who were active,” he says. “The TV coverage helped drive them to the sport.”
In 1979, ESPN was launched, the first all-sports cable network. Within one week of its inception, the first tennis match was broadcast; the following year, Wimbledon achieved a 6.4 average rating on NBC—a record best. 
But as television became more popular, it was increasingly difficult for the tennis world to keep up. The 1980s brought a multitude of options for channel-surfers, with the advent of new television shows, music television and more. Viewers began to watch other things, and in 1983 the Wimbledon and French Open ratings dropped. The U.S. Open still retained a rating average of 5.0 on CBS, but was down to 3.6 by 1987 (Niebuhr 2005).
            While the rules and regulations of tennis have more or less remained the same, the tennis racket has changed considerably over the past quarter century. Developments in design have drastically increased the speed of the game. As early as 1977, the International Tennis Federation (ITF) began to keep a close watch on new methods of stringing rackets, as double-strung rackets developed and caused controversy within the industry (International Tennis Federation 2010). By 1981, a Federal appeals court had upheld the United States Tennis Association’s (USTA) ban on the “spaghetti” rackets. These rackets were of normal size but were double strung, with ten main strings and five cross strings. The USTA contested that any player using this equipment had the potential to put thirty to sixty percent more “spin” on the ball, and that it was therefore unpredictable in play (Spaghetti-racket ban 1981). Today, rackets are lighter and stiffer, and have head sizes much larger than they were twenty-five years ago. Furthermore, the area which encompasses the “sweet spot” is bigger and thus every shot has more potential to be more powerful (International Tennis Federation 2010).
Technology has also played an important role in the development of tennis. Electronic sensors are often used to make judgements on line calls. In 2006, players were given the right to challenge any line call made by electronic review at the Miami Masters Series tournament. That same year, this policy was implemented for the first Grand Slam at the US Open (20th Century). This technology is necessary because of television coverage. Viewers need to be able to see for themselves, up close, exactly where the ball hits the court. Prior to the use of electronic sensors, it was up to the linesman to make judgements on whether a ball was in or outside the line.
The game of tennis has been played around the world since its invention in the late nineteenth century (then called lawn tennis). But in recent decades, especially, the sport has enjoyed participation by the masses. The United States Tennis Association didn’t start collecting data on the number of people playing until the 1980s, but even then, there were an estimated 35 million Americans playing the sport (Reusse 2000).
In 2009, it was found that the number of people who play tennis around the world has increased dramatically. In the United States, participation was up 43 percent between 2000 and 2008, and more people turned to the tennis court in 2008 than at any point in time in the past fifteen years, according to the Tennis Industry Association.
Britain, as well, has seen an increase in tennis participants. Sport England, in a survey conducted between October 2007 and 2008, found that the number of people over the age of sixteen who played tennis at least once a month grew to 939,500—an increase of a staggering 65,500 from the year before. Furthermore, the number of people under the age of eighteen that compete in at least six tournaments a year has more than doubled over the past year, from 11,000 in 2008 to 22,500 in 2009.
Even in Asia, tennis is on the rise. According to the Chinese Tennis Association, six million people played the sport at least twice a week in 2008, more than three times the 1.8 million people that played just two years earlier.
This worldwide increase in the popularity of tennis can be attributed to a number of factors: a new way of teaching the sport to beginners, the use of slower balls and its increasing accessibility and affordability. With television widespread throughout all developed countries, it is hard to accredit the television with the popularity of tennis in the past decade. In America, especially, with most televisions equipped with dozens of channels, it has had little impact on the sport’s recent growth.
David Miley, director of tennis development at the ITF, says that it’s important for young players to be actively engaged in the sport from the very first day they are exposed to it. “We’ve made a conscious effort to reposition our sport,” he says.
In 2005, three different kinds of tennis balls were introduced, all of different compressions. The red, orange and green balls, which are 75, 70 and 25 percent slower than the standard, yellow professional balls, allow beginners to more easily keep a rally going for longer periods of time. More than thirty nations are behind the ITF’s endorsement of these newer, slower balls.
John Callaghan, professor of sport at the University of Southern California and an expert on the role of sports in society, says that tennis in particular is played more around the world because it is less expensive to play than many other non-team sports, such as golf. For instance, there is often access to public courts, for which membership is not a prerequisite (as access to a golf course might be). Furthermore, unlike golf, necessary equipment is limited to a racket and a few balls, which can usually cost under $200. In Britain, the average cost of a tennis club membership is $3.65 for adults and $1.30 for those under eighteen. Britain has over 11,000 club courts and 10,000 public courts, many of which are free to use (Tennis popularity 2009).
            Yet tennis hasn’t always enjoyed such popularity on the courts of the professionals; fifty years ago—before the onset of television—the sport was just beginning to gain live audiences. In 1966, the U.S. Open attracted a mere 25,000 people. In the 1968 U.S. Open, only 62,000 out of a possible 168,000 watched Arthur Ashe defeat Tom Okker (Goldman 1997). In 1969, a feeble 3,708 people watched Rod Laver capture the men’s final, after rain delayed the tournament (Leading the Way 2002).  Then, as the 1970s progressed and television began to set into the homes of Americans, the tennis craze began. By 1978, the attendance of the U.S. Open was over 275,000, a new tournament record.
In 1996, a U.S. Open another record was broken, with 506,012 paying their way into Flushing Meadow (Goldman 1997). By 2001, a record 142 countries participated in the Davis Cup (International Tennis Federation 2010) and the 2009 U.S. Open experienced yet another all-time attendance high of 721,059. This makes it the highest-attended annual sporting event in the world (U.S. Open 2009). 
In Australia, tennis is currently the most popular sport viewed by Australians, overpowering cricket, swimming and even all of the varieties of football. In fact, tennis hasn’t been this popular in Australia for seventeen years, and the Australian Open Tennis Championship is the third most popular sports event in the country. According to the 2007-2008 Sweeney Sports Report, 57% of Australians  (about six in ten) have an interest in tennis. This has resulted in similar increases in the number of people attending tennis events, watching matches on television or reading about it in print media (B&T Marketing 2008).  
So what lays ahead for the sport of tennis? In the states, Andy Roddick remains the only man seeded in the top 16 at Wimbledon. This is the first time since 1968 that there aren’t at least two Americans placed that high. Furthermore, the only contestable women in professional tennis (Serena and Venus Williams, Lindsay Davenport and Jennifer Capriati) are considered fairly old in athletic standards (Niebuhr 2005).
Because of the lack of representation on the professional level, it will be harder to get American followers to tune in. The heyday of American tennis has come and gone, and the United States will need to see the development of big name superstars in the next decade if the sport is to thrive there as it once did. In addition, there are a multitude of options, sports and otherwise, for kids to choose from. Sport, music, dance, art and other various activities are all on the table—not to mention the ever-expanding multitude of computer and television entertainment available in almost every child’s home. 
As far as Australia goes, the future of tennis is bright. As big of a sporting nation that it is, it’s quite incredulous that tennis comes out on top. With the sport on the major networks for just four weeks of the year, Australians will be keen to tune in when the world watches their corner of the globe (which doesn’t happen often) as the Australian Open attracts athletes and audiences from all over the world.


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